Refund policy
This Return & Refund Policy applies to business-to-business (B2B) purchases made from DAA Brands Company for commercial or resale purposes.
1. General Conditions
Customers are responsible for inspecting deliveries promptly upon receipt. Returns and refunds are generally accepted only for items that are incorrect, damaged during transit, or defective, subject to the terms of this policy and applicable law.
Returns of correctly supplied, non-defective products are not accepted unless expressly authorized in writing by DAA Brands Company.
No products may be returned without prior authorization from DAA Brands Company. Unauthorized returns may be refused and returned to the Customer at the Customer's expense.
2. Damaged Items
Visible shipping damage must be reported to info@daabrands.com within five (5) business days of delivery.
Please provide your order number, a description of the damage, and photographs of the affected products and packaging. Customers should retain all original packaging materials and damaged products pending investigation of the claim. Failure to retain such materials may affect our ability to review and process the claim.
DAA Brands Company may request additional information or inspect the affected products before determining an appropriate resolution. Where a claim is approved, DAA Brands Company will determine whether a refund or replacement is appropriate, subject to applicable law and the terms of the purchase agreement.
3. Incorrect or Missing Items
Incorrect products or discrepancies in delivered quantities must be reported to info@daabrands.com within five (5) business days of delivery.
Please include your order number, the products ordered, the products received, and the quantities involved.
Where a return is authorized, products should be returned in their original packaging and complete cartons, where applicable, in a condition suitable for inspection. DAA Brands Company will provide return instructions and determine an appropriate resolution.
4. Defective Products
Suspected product defects should be reported to info@daabrands.com as soon as reasonably possible after discovery.
Please provide the following information where applicable:
- Order number and business account details.
- Product description and quantity affected.
- Description of the defect and when it was discovered.
- Product batch or serial number, if available.
- Photographs or other supporting documentation.
DAA Brands Company may request an inspection or return of the affected products before determining an appropriate resolution. If a defect is confirmed, DAA Brands Company will provide an applicable remedy in accordance with the purchase agreement and applicable law.
5. Refunds and Replacements
Approved claims may be resolved through a replacement product, account credit, refund, or another remedy determined by DAA Brands Company.
Approved refunds will generally be issued to the original method of payment. Processing times of refunds may vary depending on the payment provider or financial institution.
Where a refund or replacement is approved, DAA Brands Company will communicate the applicable arrangements, including any return shipping instructions.
The following products are not eligible for return:
- Products damaged after delivery due to improper storage, handling, or use; and
- Products returned without prior authorization from DAA Brands Company.
6. Contact Us
For return requests, damaged shipments, incorrect orders, or defective products, please contact:
DAA Brands Company
Email: info@daabrands.com
Please include your order number in all correspondence.
Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.