Shipping policy

1. General Information

All orders are subject to product availability and acceptance by DAA Brands Company. Product availability is indicated on our website where applicable. Wholesale orders, large-volume orders, and special orders may require additional processing time.

2. Shipping Locations

DAA Brands Company currently ships to business addresses within Canada. Customers are responsible for providing accurate and complete shipping information at checkout.

Any request to change a shipping address after an order has been processed or shipped may result in additional charges, delays, or both.

3. Order Processing and Delivery Times

We aim to process and ship standard orders within five (5) business days of order placement, unless otherwise specified. Business days are Monday through Friday, excluding statutory holidays.

Wholesale, bulk, backordered, or special orders may require additional processing time. If a significant delay is expected, we will make reasonable efforts to notify the customer.

Estimated delivery times begin once an order has shipped and are provided for planning purposes only. Actual delivery times may vary depending on the carrier, destination, order size, weather conditions, and other circumstances beyond our control.

Unless expressly agreed to in writing, delivery dates are estimates and are not guaranteed. Orders may be shipped in multiple shipments when necessary. DAA Brands Company shall not be liable for delays caused by carriers or circumstances outside of DAA Brands’ control.

4. Shipping Costs and Freight Charges

Shipping costs are calculated based on factors including order amount, weight, dimensions, destination, and selected shipping method.

Additional charges may apply to oversized or heavy shipments, remote delivery locations, special handling, or other delivery requirements. Any applicable shipping charges will be communicated at checkout or before the order is finalized.

5. Taxes

Applicable sales taxes will be calculated based on the shipping destination and the applicable tax rules. Taxes will be shown on the invoice or at checkout, as applicable.

Business customers are responsible for providing any relevant tax registration information required for invoicing. Tax exemptions or special tax treatment will be applied only where permitted by applicable law.

6. Shipment Inspection and Delivery Issues

Business customers should inspect shipments promptly upon receipt and report visible transit damage, incorrect items, or discrepancies in delivered quantities to info@daabrands.com within five (5) business days of delivery.

Please include the order number, a description of the issue, and photographs of the affected products and packaging, where applicable.

For product defects that are not reasonably discoverable upon delivery, customers should contact us as soon as reasonably possible after discovery.

If a shipment is refused, unclaimed, returned to sender, or undeliverable due to inaccurate shipping information provided by the customer, the customer may be responsible for any resulting shipping, handling, storage, and return transportation charges.

Please refer to our Return & Refund Policy for information about claim reviews, authorized returns, refunds, and replacements. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.

7. Contact Us

For shipping inquiries, delivery concerns, or questions about an order, please contact:

DAA Brands Company
Email: info@daabrands.com

Please include your order number in all correspondence to help us respond efficiently.